1. Reasons for return/refund
Buyers can return products for the following reasons:
- Did not receive the order (e.g. parcel lost in transit)
- Received an incomplete product (e.g. missing parts of product, missing products from order)
- Received the wrong product(s) (e.g. wrong size/colour, different product)
- Received a product with physical damage (e.g. dents, scratches, cracks)
- Received a faulty product (e.g. malfunction, does not work as intended)
- Received a counterfeit product (only for https://whisker-well.online/ store)
2. Return of products
- Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address: THE WHISKER WELL SDN BHD.
- Official proof of shipment with information such as delivery service, receipt number, sender/recipient names, contact number, and shipping address.
- Other evidence that shows an agreement was reached (especially if the buyer is returning using a non-traceable mailing option).
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us at our email below.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
4. We would then refund another 1x of your order through a manual Bank Transfer within 14 working days from the date the result is released.
5. Do update your BUYER Bank Account in the_whisker_well@outlook.com with your airway bill receipt together at Contact Us page.